If you happen to receive an error code using AuraPay, please refer to this list to troubleshoot the cause of the decline.
999 – Unknown – an unknown error has occurred
1 – System Error – an error within the provider system has occurred that prevented the successful processing of the request. Try again and if the error continues please contact support.
10 – Validation Error – the request did not pass validation and could not be processed.
20 – Transaction Not Found – the transaction referenced by the request was not found.
21 – Resource Not Found – the resource referenced by the request was not found.
22 – Duplicate RequestId – the RequestId provided in the request has already been used for the merchant.
150 – Reversal Options Not Available – the reversal option requested cannot be performed on the transaction provided.
300 – Configuration Error – there is a configuration error within the provider system.
400 – Communication Error – there has been a communication error with an external resource that caused the processing of the request to fail.
999 – Authentication Failure – the credentials provided are invalid or the user does not have permission for the action requested.
1007 – ProcessorDCCRequested – Provider received a DCC Requested response from the processor. The transaction is being attempted in a different currency than the cardholder card supports by default.
1020 – ProcessorDecline – The provider received a Decline response from the processor. This means the card issuer has declined to process the transaction without a specific reason provided. The cardholder may call the card issuer for more information.
1021 – Expired Card – Provider received an Expired Card response from the processor. This means the card issuer has declined the transaction because the card is expired, or the expiration date provided is invalid.
1023 – Processor Duplicate – Provider received a Duplicate response from the processor. This means the processor has determined the transaction is a duplicate by their rules and the API request to the provider did not disable duplicate detection. Currently, the processor defines a duplicate as a transaction for the same amount on the same card for the same merchant within the same batch within 25 transactions of the matching transaction.
1024 – Processor Pickup Card – The Provider received a Pickup Card response from the processor. This means the card issuer has decided to decline the transaction and has requested that the merchant pick up the card from the cardholder.
1025 – Processor Referral Call Issuer – The provider received a Call Issuer response from the processor. This means the card issuer has requested that the cardholder call the card issuer to discuss the transaction and to verbally authorize the approval of the transaction.
1030 – Processor Balance Not Available – Provider received a Balance Not Available response from the processor. This means the card issuer has declined the transaction because the balance is not available on the card account to support the transaction.
1090 – Processor Undefined Decline or Error – Provider received an Undefined Decline or Error response from the processor. This means the card issuer has declined the transaction for an undefined reason or some error occurred during the card issuer's processing of the transaction.
1101 – Processor Invalid Data – The card is invalid.
1102 – Processor Invalid Account – Provider received an Invalid Account response from the processor. This means something is incorrect about the merchant configuration at the Provider or the processor.
1103 – Processor Invalid Request – Provider received an Invalid Request response from the processor. Usually, the response message inside the response details will indicate the error. If the integrator can correct it, please do so and try again.
1120 – Processor Out of Balance – Provider received an Out of Balance response from the processor. This should not occur because this error only occurs on merchant-initiated batch closes which are not currently supported.
2001 – Processor Communication Error – The provider received a Communication Error from the processor. This means the processor experienced an error trying to communicate with the card issuer and the transaction request cannot be processed. It is possible that the card holder will see an open authorization if they view their card statement online after this error. However, the transaction has been voided and will not be settled.
2002 – Processor Host Error – Provider received a Host Error from the processor. This means the card issuer experienced an error trying to process the transaction request. It is possible that the card holder will see an open authorization if they view their card statement online after this error. However, the transaction has been voided and will not be settled
2009 – Processor Error – The provider received an Error response from the Processor. This means the processor or the card issuer experienced an error attempting to process the request and the transaction request was not processed
3101 – Signature Cancelled by User – the customer canceled a contract signature process on the cloud terminal
3102 – Signature Not Supported by Terminal – the terminal ID provided is not a terminal model that supports contract signature capture
3103 – Signature Terminal Error – an error occurred on the terminal when attempting a contract signature capture
3199 – Signature Unknown Error – an unknown error occurred when attempting a contract signature capture
Still in need of support? Contact our Support team at (501)-708-4997 or payments@aurasalonware.com