Set Client App Cancellation Settings

Go to Setting

Select Clients

Select Client App

Locate the "Allow Guests to Cancel from Client App" setting

• Always = Clients are always allowed to cancel from the client application (Before and After Cancellation Cut Off)
• Never = Clients must call or text the salon to cancel their appointment. The option to cancel never displays in the client application.
• Before Cut Off = Clients can only cancel an appointment from the client application if they are cancelling before your cancellation cut off.

Note: Clients that cancel online after your cancellation cut off are not automatically charged the cancellation fee. However, a in app warning displays prior to cancellation and the guest receives a cancellation confirmation email after cancelling with the cancellation fee details. 

Owners, managers and reception level employees can charge the unpaid fee from the cancellation report. Click here to learn more.