NOTE: Refunds must be processed using the original payment method.
- If it is a Cash transaction, the refund will process and the client will receive cash.
- If it is a Card Present transaction, selecting Issue Refund will queue the terminal for a card to be chipped or typed in.
- If it is an Express Pay transaction, selecting Issue Refund will automatically refund back to the card on file. It must be the same card that paid for the original transaction.
- If a Gift Card was purchased on the ticket the gift card will no longer be in the system and will not be able to be redeemed once the Full Refund is processed.
1. Select the "Menu" from the top right.
2. Click "Transactions" from the Menu.
3. Locate the transaction by filtering the date picker, locating the transaction number, or searching for a client. 
4. Click on the "Refund" action button on the far right.
5. Select the checkbox under the "R" (Refund) column for the items you want to refund. Do not edit the refunded amount on the right panel. The amount will automatically populate based on the items you select.
6. Select the pay type for the refund. You can either refund to the original pay type or issue a promo card (bonus card or service card) for store credit.
7. Select the "Reason" for the refund from the drop-down and add any additional Notes.
7. Click "Issue Refund".