1) True or False: When an appointment is confirmed, it’s color changes from yellow to green.
False. A confirmed appointment changes from yellow to lavender.
2) What are the two ways to confirm an appointment in Aura?
- Text
- Carrier pigeon
- Using the red check icon in the appointment pop-up
Answer A, D
3) On the appointment calendar page, one can start a booking by clicking on:
- The frog
- The scissors
- The time on the provider’s day
- The + Book New button
Answer C, E
4) True or False: It is possible to add a tip to someone not performing a service.
True. A tip can be added to a ticket using the Additional Tip button.
5) The difference between Client Notes and Appointment Memos is:
- Client Notes stay in the client file and Appointment Memos stay in the appointment.
- Client Notes are green and Appointment Memos are blue.
- Client Notes are not visible to clients but Appointment Notes are.
Answer A
6) True or False: Express Pay refers to charging the credit card on file.
True. Express Pay will charge the credit card on file and can be used by clients on their phones or at the front desk. The "Pay Card" payment method will communicate with your integrated credit card terminal to accept the payment.
7) Smart Booking can:
- Adjust an appointment time
- Apply to future appointments
- Be accessed in the Client Profile
- Be identified by the Half Moon icon
- All of the above
Answer E
8) True or False: If you want to update a service on an open ticket, then you should click the “Remove” button to delete the service and then select the correct service from the Services (scissors) button.
False: If you are replacing a service on the ticket, then you should use the “edit” button to update the service. This will update the service on the ticket and the calendar.
If you use the “remove” button to delete the service, you will have to reselect the provider and time when adding the replacement service.