1) How do you create a level for additional service prices?
+ Level is located on the top right corner of the Services page. Prices can be entered per service. To learn more, click here.
2) What is a service fee?
Service fees are the cost of goods that are deducted from the service total when calculating commission. Fees are added to individual services in the Service Detail menu and can be customized per provider.
To learn more about customizing the fee per provider, click here.
3) Who can book outside the established booking interval?
Salon staff with booking privileges can override the booking interval,
but clients booking online cannot.
Booking intervals can be set by going to the services tab within the employee file. Next, tap the settings (sliders) icon located on the top right corner to adjust the service provider’s booking interval.
4) When clients book online, which three items from the provider’s profile appear?
a) Display Name
b) Title
c) Email Address
d) Photo
Answer A, B, D
5) Two places you can block time are?
a) The Team Schedules Report
b) The Appointment Calendar page in the Book New window.
c) The schedule tab in the Employee profile under the Block section
d) The Employee Action Report
Answer B, C
6) What actions should you take before suspending an employee in Aura?
a) Change Employee Email / Password so the Employee cannot log into Aura
b) Turn off “Display in App” to remove them from online booking
c) Turn off all employee services so staff members cannot book the employee
d) Reschedule all appointments
e) Go to the employee profile and “Suspend” the employee once all appointments have been rescheduled
f) All of the Above
Answer F All of the Above in the above order
7) Online booking displays which price level?
Answer Level One will display when the service is selected. If the selected provider has a unique price, Aura will display the provider’s price.
8) Where can punch clock hours be edited?
a) In the Client App
b) In the Employee Sales Report
c) The Punch Clock Hours tab in the employee file
d) In the Dashboard
Answer C
9) True or False: You can disable online booking for all of a provider’s services as well as per service.
True. You can remove the employee from displaying for online booking by turning off “Display” in app on the employee profile. Additionally, you can customize a service provider’s online booking service menu by following these instructions.
10) Custom Provider service settings include pricing and timing. On the Provider service list the numbers inside the brackets represent:
a) Commission %
b) Goals
c) Salon default values
d) Revenue per square foot
Answer C. The zero outside the brackets indicates the default will be used.