In order to maximize AURA’s Automated Appointment and Marketing Alerts, always make sure that client profile details are up to date. This should become a standard part of the booking process with clients. Users can toggle these automated text communications on and off by following directions here.
Your Appointment Has Been Booked!
At the time of booking, a Booking Confirmation email is sent to the client that links to their appointments page in the Client App. We don’t ask for Appointment Confirmation at this time because depending on how far-out the booking is, a confirmation may be unreliable.
Appointment Confirmation Text
Arrival Text (with Provider Notification)
At 15 minutes before an appointment, the Green Check-In Button appears in a client’s Client App, which also triggers the above activity. This process is explained here: https://support.aurasalonware.com/hc/en-us/articles/360047147734-Client-Self-Check-In
Providers can be set to receive SMS about changes to appointments on their books via the setting in their employee profile
The client is emailed an itemized receipt for their purchase immediately after paying if their email is on file
This text may be present depending on the system settings. It can link to your business review page on Google.
Card Linked Notification Text
When a client's card on file is linked to a different client's account, the cardholder will receive a text notifying them that the card has been linked.